Like much of what’s happened this year, Inspire 2020 turned out a little differently from what we originally expected. Since 2018, the annual event has taken place in Las Vegas. This year, however, it took place in our homes, transmitted via laptop screens, phones and other portable devices. It was perhaps fitting therefore that the theme of this year’s conference was the future of remote work – and how Microsoft is supporting businesses in their remote working journey.
In this blog, we take a look through some of the key takeaways from the Inspire 2020 conference and consider how that will affect the direction of travel for the Microsoft Partner Network over the next year.
The rise of Microsoft Teams
No conversation about the future of remote work could be complete without a mention of Microsoft Teams. Before 2020, Microsoft Teams was already one of the most popular pieces of Microsoft software. Since the global lockdown, however, it’s only risen in popularity, with companies now relying on the software as a vital part of their business continuity plans.
In his keynote speech, Nadella acknowledged the significant rise in the popularity of the software, giving examples of businesses as diverse as a Miami based florist, L’Oreal, and the University of Texas now relying on it to keep going during the pandemic. The latter of this group have moved around 13,000 classes online since the going into lockdown.
Nadella also announced several new features to Teams, including ‘together mode’. This feature uses AI to digitally recreate the impression of being in a shared space with colleagues, reducing background distractions and making it easier for people to communicate. At a time when, for many, physical collaboration is impossible, Teams is working to bring people closer together.
Focus on: The Power Platform
We’ve heard plenty about how Microsoft Teams and similar software has helped countless businesses keep going during the pandemic. But it’s not the only Microsoft technology that’s featured prominently in the Inspire chatter over the last few weeks. The Power Platform, and in particular PowerApps, has enabled businesses everywhere to transfer more complicated processes into the remote working world.
Much of enabling remote work involves installing the right videoconferencing software and scheduling the right meetings. But not everything is quite this simple, as Nadella outlined when discussing the case of T-Mobile. After having been designated an essential service, they realized they’d need a way to share information about which employees were willing to work and where.
PowerApps: the unsung hero
Within 48 hours, PowerApps allowed the mobile communications company to build an app that encouraged employees to give information about their availability, location and willingness to work. This meant that the company had the information to complete this complicated re-allocation of staff, allowing the maximum number of employees to stay working, and enabling business continuity for T-Mobile.
All over the world, PowerApps is allowing companies to solve complex problems that would have otherwise made remote working either difficult or impossible. One of the vital takeaways of the Inspire 2020 conference is the emphasis that Microsoft is placing on those unsung heroes like PowerApps that have helped keep businesses afloat during this time.
The future of security and compliance
Earlier this year, companies were forced to facilitate remote working in the space of just a few short weeks. That means security, access and compliance has been top of every IT or network managers’ list of concerns ever since. As remote working is almost certain to be a fixture of working for the foreseeable future, this year’s Inspire conference featured a renewed focus on how companies can enable this safely. As Nadella said:
“The shift to remote working only increases the need for an integrated zero trust security architecture that reduces both the cost as well as complexity”.
Relying on people to remember information or maintain best practices is an inherently risky way of staying secure, which is why it’s so much more effective to build a security system that doesn’t require this. Using AI-powered risk-based, and multi-factor authentication, technology companies can start to build a truly secure IT system.
Planning for the future of remote work
For some time, enabling better mobility and remote work has been consistently discussed as vital trends in the partner network and wider technology world. The events of 2020 haven’t forced a drastic change in direction but they have provided a fresh stimulus, meaning the need for change is now more important than ever.
It’s clear that for Microsoft the future of remote work lies in supporting as many businesses as possible through their transition to a new way of working. And for partners, there is clearly vast business potential in helping transmit this ambition and direction directly to the customers that it will benefit.
If you need help communicating your message and direction to your customers, get in touch. We help technology providers of all shapes and sizes realise their ambitions.